Please contact support through the application, and account, you need assistance with. This will ensure the fastest support times.
You can contact support in-game by taking the following steps:
- Launch the DragonSoul app.
- Tap on your portrait in the top left side of the screen.
- Tap on 'Support'
- Payment problems: Tap on ‘Payment’.
- In-game problems: Tap on ‘Other’ for problems you have encountered that you would like to report or all other issues that you encounter.
- Account Recovery problems: Tap on ‘Accounts’ > tap on ‘Lost account’ > tap on ‘email’ for any issues regarding recovering your account.
Any bugs that you experience while playing DragonSoul should be submitted to/checked for in the DragonSoul Bug Forum, then reported to Support. Be sure to check the Current Known Issues thread!
Features or changes that you would like to see implemented into the game should be submitted in the DragonSoul Feedback Forum.
If you cannot access the game, please submit an email to ‘email@example.com'