How to Contact Support

We ask that our player's submit their Tickets using the in-app reporting tools found within the application. Please make sure to review the current state of support for Parallel Kingdom: What Are We Currently Supporting In Parallel Kingdom? 


After you have read the article above, please launch the game and take the following steps to find the reporting tools:

1. Launch Parallel Kingdom

2. Log into your account

3. Tap on the button that looks like a 'Gear'

  • Tablet: Tap on the button labeled 'Options'
  • Phone: Tap on 'Menu' > Tap on the 'Gear'

4. Tap on 'Contact Support'

5. Choose the button that best resembles your issue

6. Be descriptive in the email that you send to Support


If you are unable to access the application please submit an email to ‘’


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